Cleanliness & disinfection
Guests have the option to cancel any cleaning services for their accommodation during their stay
Guest accommodation sealed after cleaning
Guest accommodation disinfected between stays
Linens, towels, and laundry washed in accordance with local authority guidelines
Use of cleaning chemicals that are effective against coronavirus
Property cleaned by professional cleaning companies
Safety features
Thermometers for guests provided by property
Access to healthcare professionals
Process in place to check health of guests
Staff follow all safety protocols as directed by local authorities
Shared stationery (e.g. printed menus, magazines, pens, paper) removed
Services
Daily housekeeping
Shared lounge/TV area
24-hour front desk
Express check-in/out
Room service
Physical distancing
Physical distancing rules followed
Cashless payment available
Screens or physical barriers between staff and guests in appropriate areas
Mobile app for room service
Food & drink safety
Delivered food covered securely
All plates, cutlery, glasses, and other tableware sanitized
Physical distancing in dining areas
Bathroom
Private bathroom
Toilet
Shower
Media & Technology
Flat-screen TV
Cable channels
TV
Safety & security
CCTV in common areas
CCTV outside property
General
Non-smoking rooms
Outdoors
Outdoor furniture